Returns & Exchanges
At Saddleback Elite Performance Cycling, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a sizing issue or a change of heart, our streamlined process ensures you get back on the road as quickly as possible.
Initiate Your Request
Log into your account portal or use our guest return tool to provide your order number and select the items you wish to return or exchange.
Pack Your Gear
Securely place the items, including all original tags and documentation, into the shipping box to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package before dropping it off at any authorized carrier location.
Receive Refund or Exchange
Once our technicians inspect the returned items, we will process your refund to the original payment method or dispatch your replacement gear within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing